Career

Location: Skudai, Johor (HQ)

Job Description & Responsibilities:

• Sales and marketing of company products for various industries and proposing solutions to meet customers’ needs.
• Manage and explore new opportunities with existing partners and end users within an assigned geographic area.
• Develop new markets and distribution channels within an assigned geographic area.
• Maintain excellent relationships with internal and external stakeholders, customers, partners and suppliers and develop new customers in the region.
• Responsible for the delivery of the yearly sales target and day-to-day sales activities.
• Work closely with the internal team, partners and customers on the project proposal, project execution and closing.
• Perform the preliminary site visit/ discussion to understand the feasibility of a project.
• Provide high-level consultation to the partners/ customers on the feasibility of a project.
• Discipline, punctuality, professionalism and dedicated to completing assigned jobs within a short period of time.

Location: Skudai, Johor (HQ)  l  Muar, Johor

Job Description & Responsibilities:

• Manage, consolidate and validate the project requirements by engaging internal and external stakeholders to meet the project scope and timeline within an allocated budget.
• Take lead in the full life cycle of project implementation, from project planning, execution, monitoring & control, risk management, go-live and project closure.
• Understand the project risk and strategize towards minimizing or eliminating the risk impact to the project.
• Make a project Gantt chart and execute it in a timely manner to ensure project milestones are achieved or the project is closed on time.
• Follow up and close outstanding project milestones and issues.
• Work closely with the Project Management Office (PMO) to provide project status reports, and phase reports to internal & external stakeholders. Documentation such as Scope of Work (SOW), Gantt Chart, Changes Request, Buyoff List, User Manual and etc are defined using document templates provided by PMO.
• Develop and manage project plans & WBS and coordinate the activities of the internal project teams and subcontractors.
• Manage the project budget in balancing the project timeline and scope.
• Manage communication with customers and internal & external stakeholders at the project level.
• To achieve excellent customer experience.
• Plan & execute knowledge transfer from Project Realization Sales Department to Customer Support Department after the project closing.
• Discipline, punctuality, professionalism and dedicated to completing the assigned jobs within a short period of time.

Location: Muar, Johor

Job Description & Responsibilities:

• • Technical Support – Provide comprehensive technical assistance to customers, guiding them through the integration, implementation, and troubleshooting of DF Automation & Robotics products.
  • Customer Engagement – Collaborate closely with customers to understand their specific requirements, offering tailored solutions, and demonstrating the value of the company’s automation technologies.
  • Product Customization – Customize and configure the solutions to suit client needs, ensuring seamless integration into their existing systems and processes.
  • Training and Education – Conduct training sessions and workshops for customers and internal teams to enhance understanding and proficiency with DF Automation & Robotics products.
  • Problem Resolution – Diagnose and resolve technical issues, either remotely or on-site, ensuring minimal disruption to customer operations.
  • Feedback Loop – Gather feedback from customers regarding product performance, features, and usability, and communicate these insights internally to drive product enhancements and improvements.
  • Collaboration – Work closely with the Sales, Advanced Engineering, Customer Service, and R&D teams to provide insights from the field, contributing to the development of new products and the improvement of existing ones. Provide inhouse engineering and labor support to complete the product development and production.
  • Documentation – Develop technical reports to summarize product/ solutions issues and provide countermeasures.
  • Execution – Execute the plan in the technical aspects of projects, ensuring they align with customer requirements and company standards.
  • Stay Updated – Stay abreast of industry trends, technological advancements, and competitor offerings to ensure DF Automation & Robotics remains at the forefront of innovation.
  • Discipline, punctuality, professionalism and dedicated to completing the assigned jobs within timely manner

• Others

• Participate in meetings, training and other activities as required.

• Perform other related duties as assigned for the purpose of ensuring efficiency and effectiveness.